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Last reviewed: May 20, 2026

Auto Insurance Review

Published: May 20, 2026Written byRai AntonioReviewed byDavid KrugData byFelix Lucero
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The General Auto Insurance Review

The General writes non-standard auto insurance for drivers who can't easily get coverage from mainstream carriers. It's the right answer when you have a hard-to-insure driving record; it's the wrong answer when you don't. Standard-risk drivers consistently find lower rates and better service at GEICO or Progressive.

Headquarters
2636 Elm Hill Pike, Ste 100, Nashville, TN 37214
Website
www.thegeneral.com
Phone
844-328-0306

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Key takeaways

The General specializes in non-standard auto — drivers with poor credit, lapses in coverage, recent tickets, or SR-22 requirements.

— QuoteYeti editorial team
  1. 02 Pricing is competitive specifically for high-risk profiles; standard-risk drivers will find significantly better rates elsewhere.
  2. 03 Customer satisfaction scores trend below industry average — typical for the non-standard segment.

The General ratings

Overall score
Customer experience 3.00/5
Coverage breadth 3.00/5
Affordability 3.80/5

Pros and cons

Ordered by impact. The top item in each column is the one we'd weight heaviest in a recommendation.

What's working

  • Top pro Strong specialization in non-standard risk — accepts drivers others reject
  • Quick online quotes including SR-22 filings
  • Available in 45 states, broader than most non-standard competitors
  • Affordable for high-risk profiles that mainstream carriers price out

What's not

  • Top con Customer satisfaction and claims experience trend below industry averages
  • Standard-risk drivers will pay more here than at mainstream carriers
  • Coverage menu is intentionally minimal — limited add-on options

Our verdict

The bottom line

If you've been denied by mainstream carriers or need SR-22 filing, The General is a legitimate option. If you're a standard-risk driver, you're paying for risk pooling you don't need — get quotes from GEICO and Progressive first.
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