Auto Insurance Comparison
Amica Mutual vs American Family
Side-by-side comparison of Amica Mutual vs American Family auto insurance — ratings, cost, coverage, customer experience, pros, cons. No sales pitch, just the research.
Quick verdict
Amica Mutual edges ahead American Family in our overall scoring — but each carrier wins on different dimensions. See the breakdown below before deciding.
Head-to-head
Overall scores, key facts, and what each is known for.
| Amica Mutual | American Family | |
|---|---|---|
| Overall score | 3.95 /5 ★★★★★ Highest overall | 3.85 /5 ★★★★★ |
| Best for | Amica is the carrier you choose when service quality matters more than price | American Family is a Midwest-rooted mutual carrier that ranks consistently well on customer satisfaction and offers a usage-based program with real teeth |
| Read full review | Amica Mutual review → | American Family review → |
Rating breakdown
How each carrier scores on the dimensions we weight.
| Category | Amica Mutual | American Family |
|---|---|---|
| Customer experience | 4.60 | 4.00 |
| Coverage breadth | 4.20 | 4.10 |
| Affordability | 3.00 | 3.50 |
Pros and cons, side by side
What each carrier wins on, and where each one falls short.
Amica Mutual
Full review →Pros
- High customer satisfaction ratings: Amica is known for its excellent customer service and has consistently high ratings in customer satisfaction surveys.
- Robust coverage options: Amica offers a wide range of coverage options for car insurance, including liability, collision, and comprehensive coverage.
- Good optional coverage offerings: Amica offers several optional coverage options, such as roadside assistance, rental reimbursement, and glass coverage, which can provide additional protection and peace of mind.
- Decent discounts available: Amica offers several discounts for car insurance, such as multi-policy discounts, safe driving discounts, and loyalty discounts, which can help drivers save money on their premiums.
- Strong financial stability: Amica has a strong financial stability rating and has been in business for over 100 years, which can give drivers confidence in their insurance provider.
Cons
- High rates: Amica's rates are generally higher than other car insurance providers, which can make it less affordable for some drivers.
- Higher-than-average level of complaints: Despite its high customer satisfaction ratings, Amica has a higher-than-average level of complaints filed with the National Association of Insurance Commissioners (NAIC).
- Not available in all states: Amica only offers car insurance in 49 states, so drivers in certain areas may not be able to use Amica as their insurance provider.
American Family
Full review →Pros
- American Family provides a variety of savings on vehicle insurance coverage.
- The firm also offers numerous other types of insurance, which may be combined to save money.
- American Family's mobile app is simple to use and includes features like tracking claim progress, scheduling payments, and calling roadside help.
Cons
- Because American Family does not offer a comprehensive list of extra coverage enhancements or endorsements for vehicle policies, customers with more sophisticated insurance needs should continue their research.
- While homeowners rated American Family vehicle insurance positively, renters rated this provider below average in our Customer Satisfaction Survey.
Coverage at a glance
What each carrier offers in standard policies.
Amica Mutual
American Family
The bottom line
Amica Mutual
Amica is the right answer if customer service is your top priority and price is a tiebreaker. If price is your top priority, you can save 20-40% with USAA (if eligible) or GEICO without giving up much for most drivers.
Read the full Amica Mutual reviewAmerican Family
American Family is a solid pick in the Midwest and Western states where it operates. If you're outside its footprint or shopping purely on rate, broader carriers will usually price more aggressively.
Read the full American Family reviewBefore you decide
Rankings are a starting point — your profile decides the rest.
These scores reflect our editorial research across cost, coverage, and customer experience. The right carrier for you still depends on your record, location, and vehicle, so read the full reviews before you commit.