Home  >  Reviews  >  Arbella Car Insurance Review

Arbella Car Insurance Review


Lane Hanson

Get a Quote

Ready to save hundreds on your car insurance?

Arbella Car

Arbella Car

1100 Crown Colony Drive, P.O. Box 699103, Quincy, MA 02269

QuoteYeti logic We collect and analyze millions of car insurance data points from the most trusted sources in the industry. The insights shown on this page represent an aggregate of car insurance ratings. We recommend using our information as a guide only. Individual results may vary.

Visit Website


Arbella Insurance is a regional insurance company that has been serving the New England area since 1988. The company offers a range of insurance products, including car insurance, home insurance, and business insurance. In this article, we will focus on Arbella car insurance and provide a comprehensive review of the company’s policies, coverage options, and pricing.

Arbella car insurance policies are designed to provide drivers with the coverage they need at an affordable price. The company offers both minimum and full-coverage policies, and its rates are generally lower than the national average. According to ValuePenguin, a minimum-coverage policy from Arbella costs around $536 per year, while a full-coverage policy costs $1,551 per year on average.

In addition to its competitive pricing, Arbella is known for its excellent customer service and financial stability. The company has consistently received high ratings from A.M. Best and the Better Business Bureau and has a reputation for being customer-focused. With this in mind, let’s take a closer look at Arbella car insurance and see what it has to offer.

Arbella Car Insurance Company Overview

Company History

Arbella Insurance Group is a regional insurance company based in Quincy, Massachusetts, that provides car insurance, home insurance, and business insurance. The company was founded in 1988 by Frank Bellotti, who served as Massachusetts Attorney General from 1975 to 1987.

Arbella started as a car insurance company and expanded to offer other types of insurance over the years. The company has grown to become one of the largest insurance providers in New England, with over 500 independent agents in Massachusetts, Connecticut, Rhode Island, and New Hampshire.

Coverage Options

Arbella offers both minimum and full coverage car insurance policies. Minimum coverage includes liability insurance, which covers damages you cause to other people’s property or injuries you cause to other people in an accident. Full coverage includes liability insurance as well as collision and comprehensive insurance, which cover damages to your own car.

Arbella also offers additional coverage options, such as rental car coverage, new vehicle replacement cost coverage, and trip interruption coverage. These options can be added to your policy for an additional fee.

Discounts and Benefits

Arbella offers several discounts to help you save money on your car insurance policy. These include safe driver discounts, low mileage discounts, and multi-car discounts. The company also offers a loyalty discount for customers who have been with Arbella for a certain number of years.

In addition to discounts, Arbella offers benefits such as enhanced rental coverage and reduced collision deductibles for safe driving. The company also has a mobile app that allows you to manage your policy, file a claim, and access roadside assistance.

Arbella Car Insurance Reviews and Ratings

Customer Satisfaction Ratings

Arbella Insurance has mixed reviews when it comes to customer satisfaction. WalletHub’s user ratings show that Arbella has a score of 3.9 out of 5 stars based on 188 reviews. However, the Better Business Bureau (BBB) gives Arbella an A+ rating, which indicates a high level of customer satisfaction.

According to J.D. Power’s 2022 Auto Insurance Study, Arbella ranks below average in the New England region for overall customer satisfaction, with a score of 803 out of 1000.

Financial Strength Ratings

Arbella Insurance has a strong financial rating. A.M. Best, a leading insurance rating agency, gives Arbella an A- rating, which indicates a stable financial outlook.

Moody’s also gives Arbella an A3 rating, which is considered a low credit risk.

Complaints and Lawsuits

Arbella Insurance has had a relatively low number of complaints and lawsuits. According to the National Association of Insurance Commissioners (NAIC), Arbella’s complaint ratio for private passenger auto insurance is lower than the national median.

The company has also had a relatively low number of lawsuits filed against it. According to data from the Federal Motor Carrier Safety Administration, Arbella has had no reported lawsuits in the past 24 months.

Ready to get started?

We’ve got you covered.

Arbella Car Insurance Claims Process

Filing a Claim

If you need to file a claim with Arbella, you can do so by calling their claims hotline at 1-800-ARBELLA (1-800-272-3552) or by filing a claim online through their website. When filing a claim, be sure to have your policy number and any relevant information about the incident, such as the date, time, and location of the accident.

Arbella also offers a mobile app that allows you to file a claim directly from your smartphone. The app also lets you track the progress of your claim and communicate with your claims adjuster.

Claim Settlement Process

Once you file a claim with Arbella, a claims specialist will be assigned to your case. The specialist will investigate the incident and evaluate the damage to your vehicle or property. They will then determine the amount of compensation you are entitled to under your policy.

If you are not satisfied with the initial settlement offer, you can negotiate with the claims specialist to reach a fair settlement. If you are still unable to reach a satisfactory agreement, you can file a complaint with the Massachusetts Division of Insurance.

Customer Support

Arbella’s customer support team is available to assist you throughout the claims process. If you have any questions or concerns about your claim, you can contact their customer service hotline at 1-800-ARBELLA (1-800-272-3552) or send an email to [email protected].

In addition, Arbella offers a 24/7 claims service that allows you to report a claim at any time of the day or night. Their claims adjusters are available around the clock to assist you with your claim.

Overall, Arbella’s claims process is straightforward and efficient. With their mobile app and 24/7 claims service, filing a claim with Arbella is quick and convenient. Their claims specialists work diligently to ensure a fair settlement and provide excellent customer support throughout the process.

Arbella Car Insurance Pricing and Availability

Pricing and Premiums

Arbella offers affordable car insurance premiums that are generally lower than the national average. According to Bankrate, a full coverage car insurance policy with Arbella costs an average of $1527 per year. However, the actual cost of insurance will depend on several factors such as your age, driving record, location, and the type of car you drive.

Arbella also offers several discounts that can help you save money on your car insurance premiums. For example, you can get a discount if you insure multiple cars with Arbella, if you have a clean driving record, or if you take a defensive driving course. You can also save money by bundling your car insurance with your home insurance policy.

Availability and Coverage Area

Arbella is a regional insurance company that primarily serves customers in New England. According to ValuePenguin, Arbella is a good option for car and home insurance in New England. However, if you live outside of New England, you may not be able to get coverage from Arbella.

Arbella offers several types of car insurance coverage, including liability coverage, collision coverage, comprehensive coverage, and personal injury protection. However, the specific coverage options and limits may vary depending on your location and other factors.

Comparison with Competitors

When compared to other car insurance companies, Arbella is generally considered to be an average or below-average option. According to MoneyGeek, Arbella received a score of 65 out of 100, which is below the industry average. However, Arbella may still be a good option for you if you live in New England and are looking for affordable car insurance coverage.


Arbella Car Insurance is a good option for those looking for affordable car insurance coverage in New England. The company offers both minimum and full coverage options, with an annual rate of $536 for a minimum-coverage policy. Arbella’s full-coverage auto policy costs $1527 per year, which is in line with other insurance providers in the area.

One of the benefits of Arbella is their local agent access, which can be helpful for those who prefer a more personal touch when it comes to their insurance needs. Additionally, Arbella offers coverage for home and business insurance, making them a one-stop shop for all of your insurance needs.

While Arbella may not be the top-rated car insurance company in the area, they do offer competitive rates and reliable coverage. It’s always a good idea to compare rates and coverage options from multiple providers before making a decision on which one to go with, but Arbella is definitely worth considering for those in the New England area.

Bring on the savings!

We’ve done the research and have the tools to find you the best coverage for you. Let us help you discover your perfect policy.

Still paying too much?

Don't leave before you see how much we can help you save.